Chipotle has been sued for failure to be Americans with Disabilities Act (ADA) compliant, as a customer who uses a wheelchair was unable to see the food preparation, denying him the “Chipotle Experience”. The case against the company was upheld in the 9th U.S. Circuit Court of Appeals, and the U.S. Supreme Court declined to hear Chipotle’s appeal, leaving the 9th’s Circuit ruling intact. Chipotle has, “an official disability policy of bringing ingredients to the tables of diners with disabilities and doing tableside preparation.”
Chipotle is retrofitting restaurants affected by the ruling, and incorporating the new design into new restaurants.